The following terms and conditions (the “Agreement”) govern the use of services provided by Relay Shipping (“Business”). By engaging with any services provided by this Business, the client ("Client") agrees to these Terms and Conditions. The Business can modify and amend these Terms and Conditions at any time.

1. Copyrights and Permissions:
Each client assumes full responsibility for ensuring that any materials provided for printing, copying, scanning, binding, laminating, packing, and/or shipping do not infringe upon any copyrights, intellectual property rights, or violate any confidentiality agreements. The client agrees to indemnify and hold harmless Relay Shipping, its owners, and employees from any liability, claims, or damages resulting from violations of these rights.

2. Prohibited Items:
Certain items are considered hazardous, illegal, or restricted under Texas and federal laws or are prohibited from being transported by carrier specific regulations. This Business does not knowingly handle or accept these items, including but not limited to lithium batteries, perfume, alcoholic beverages, firearms, controlled substances, currency, tobacco products, cannabis products (including CBD), gambling devices, human remains, live animals, and dangerous or prohibited substances as dictated by regulatory authorities and shipping carriers. The Client is responsible for declaring such items prior to shipment. If prohibited items are discovered, the Business reserves the right to confiscate and dispose of them, and no refunds will be provided. The Business is not liable for any fines or penalties imposed by carriers or authorities due to the shipment of prohibited items.

3. Independent Small Business:
This Business is not a Post Office, FedEx Store, or DHL Store but is a USPS Approved Postal Provider and a FedEx Authorized ShipCenter®. As such, it provides competitive rates independently of carrier rates. The Business does not physically transport or deliver shipments but tenders shipments to the selected carrier. Clients must abide by carrier policies and regulations. The Business is not responsible for any delays or errors by the carriers.

4. Address, Delivery, and Tracking:
The Client guarantees that the shipping address provided is accurate and complete. Should the carrier need to correct the address, the Client agrees to pay the associated fees. The Business and the carrier are not responsible for damages or losses that occur after delivery. Clients acknowledge that USPS tracking may not provide accurate tracking and are encouraged to opt for FedEx services for real-time tracking.

5. Drop-Offs:
The Business accepts items for drop-off (prepaid or billed to another account) for FedEx, UPS, and USPS as a courtesy. The Business is not responsible for the handling or delivery of these items. By dropping off a shipment, the Client agrees to indemnify and hold the Business harmless from any claims, losses, or damages resulting from the shipment.

6. Packaging, Loss, Damage, and Declared Value:
The Client is responsible for any damage to items not packaged by the Business. If the item was packaged by the Business, and no waiver was signed, the Business’s liability for loss or damage is limited to the lesser of the actual cash value of the item, the repair/replacement cost, or the declared value specified by the Client. If a waiver was signed, the Client acknowledges and agrees that the Business shall not be liable for any damage or claims related to the package, except in cases of gross negligence or willful misconduct by the Business. The Client further understands that signing the waiver constitutes a voluntary and informed relinquishment of any rights to hold the Business liable for standard shipping risks. All claims for items shipped using the Business’s carrier accounts damaged in shipment must be submitted, during business hours, within 60 hours of delivery or 13 days of non-delivery. FedEx shipments receive $100 of declared value coverage for non-document shipments, and additional coverage can be purchased. Certain items like electronics, glass, and antiques are excluded from coverage. Claims will not be processed unless the Client provides proof of the item’s value through an original invoice, third-party appraisal or verified sale of a comparable item through a reputable vendor.

7. Storage Terms:
Storage Terms: Certain items are prohibited from storage through the Business, including but not limited to currency, jewelry, plants, perishables, and hazardous items as stated in Section 2. The Business retains the right to open and inspect any item that we deem suspicious. If prohibited items are found, they will be disposed of and the client will not be reimbursed for their value. By agreeing to store packages at Relay Shipping, the Client acknowledges and agrees that the Business will not be held responsible for any damage to the stored item(s) resulting from causes beyond the Business's reasonable control and due diligence, including but not limited to burglary, vandalism, water, fire, vermin, or pests. The Client hereby releases the Business from any loss, liability, claim, expense, and/or damage to property, or injury to person beyond that amount by such causes. The Client agrees to store items at their own risk and accepts all responsibility for prohibited items. All liability for consequential claims, cleaning fees, fines, or damage done (whether to the Business’s property or the property of others) due to the storage of prohibited items is held by the Client storing the prohibited item. If storage fees are not paid within 30 days, the Business will consider items abandoned and may dispose of them in accordance with applicable laws without further notice to the Client.

8. Return policy: Items purchased from the Business may be returned or exchanged within 14 days of the purchase date, provided they are in new, unused condition, with original packaging and a valid receipt. Refunds will be issued to the original form of payment. If the original payment method is unavailable, a store credit will be offered. The Business reserves the right to limit returns to a maximum of 25 boxes per individual per month. Sale items are not eligible for return or exchange. Items that are damaged, used, or missing original packaging may not be accepted for return. The Business reserves the right to deny any return that does not meet these conditions.

9. Indemnification:
The Client agrees to indemnify, defend, and hold harmless Relay Shipping, its owners, employees, and affiliates from any and all claims, losses, liabilities, costs, expenses, regulatory fines, or penalties arising from: (a) the Client’s breach of these Terms and Conditions, (b) the shipment or storage of prohibited items, or (c) any violation of applicable laws or carrier regulations.

10. Privacy and Confidentiality:
The Business is committed to protecting the privacy of Clients. Any personal information shared with the Business will be protected and used under the provisions written in the Business’s Privacy Policy. The Business reserves the right to disclose information to authorities should there be reasonable suspicion that the Client is involved in illegal or harmful activities.

11. Dispute Resolution and Governing Law:
In the event of a dispute, the Client agrees to first attempt to resolve the issue through mediation or arbitration. Each party will bear its own arbitration costs unless otherwise determined by the arbitrator.

12. Retention of Documents and Emails:
Relay Shipping retains the right to retain documents, emails, and files related to shipments or printing services, and to disclose such documents to proper authorities as required by law, or in response to a lawful subpoena or request by regulatory authorities. This action will be taken in accordance with applicable Texas and federal law.

13. No Verbal Agreements:
No verbal agreements, representations, or statements made by any staff member of Relay Shipping shall alter or override these Terms and Conditions. Any modifications or exceptions must be made in writing and signed by an authorized representative of Relay Shipping. No employee or representative has the authority to waive these Terms except in writing.

14. Acknowledgment:
By utilizing the services of Relay Shipping, the Client acknowledges that they have read, understood, and agree to these Terms and Conditions. The Client further agrees that no oral or written modification will change these Terms unless signed by an authorized representative of the Business.

Effective: 5/20/2025